Emergencies can happen at any time, and knowing how to call for help is crucial. If you’re a foreigner living in Japan and don’t speak Japanese, this guide will walk you through the steps of calling 119, Japan’s emergency number for ambulance and fire services, and how to access language support.
Understanding the 119 System
The 119 emergency system in Japan is similar to 911 in the United States or 112 in Europe. When you dial 119, you’ll connect to a dispatch center where you can request an ambulance, report a fire, or seek other emergency assistance.
How to Call 119
- Dial 119: Use any phone to dial 119. Public phones can be used for free in emergencies.
- Stay Calm: Try to remain calm so you can provide clear and accurate information to the operator.
- Speak Clearly: Even if you don’t speak Japanese, try to use the following phrases slowly and clearly:Kyūkyūsha onegai shimasu. (I need an ambulance, please.) Kaji desu! (Fire!)
- Location: Clearly state your location. If you don’t know the exact address, provide nearby landmarks or building names.
- Situation: Briefly describe the emergency. Use gestures or point if you’re not understood.
- Follow Instructions: The operator will guide you with further instructions or questions.
- Don’t Hang Up: Stay on the line until the operator tells you to hang up.
Language Assistance
If you’re not confident in speaking Japanese, let the operator know you need language assistance. Many dispatch centers have access to interpreters who can assist in multiple languages.
- “Eigo de onegai shimasu.” (English, please.)
- “[Language name] de onegai shimasu.” ( [Language name], please.)
Additional Tips
- Medical Information Card: Carry a card with your name, blood type, allergies, medical conditions, and emergency contact information.
- Learn Basic Japanese Phrases: Familiarize yourself with common emergency-related terms.
- Download Translation Apps: Keep a translation app on your phone to help with communication.
- Know Your Local Hospitals: Locate nearby hospitals and their emergency services.
- Don’t Hesitate: If you’re unsure about the severity of a situation, call 119. It’s always better to be safe than sorry.
Remember
- Stay Informed: Keep up-to-date with local safety information.
- Trust Your Instincts: If a situation feels unsafe, don’t hesitate to seek help.
- Don’t Hesitate to Ask: If you have any concerns, reach out to local authorities or community services for assistance.
Being prepared and knowing how to access help in an emergency is crucial for anyone living in a foreign country. We hope this guide helps you feel safer and more confident in case of an emergency in Japan.